Managed IT Services
Outsourcing your technology services to ERGOS gives you a team of IT specialists at your serviceProactive IT management and on-demand support
No two businesses have the same IT requirements. That’s why ERGOS offers a range of Managed IT Services and support plans that are flexible enough to meet any support needs. While we offer options that include only 24/7 infrastructure monitoring and maintenance services, most clients opt for our full Managed IT Services and Solutions, available through our various Technology Transformation Services plans.
We can completely take over your IT management or augment and extend your team, complementing your internal IT staff by offloading some of their day-to-day operations so they’re free to focus on other important areas of your business.
Extensive expertise in Managed IT Services
ERGOS has been delivering high-performing technology solutions and prompt, professional Managed IT Services and support with a laser-like focus on our clients’ success. Partnering with us means our technicians will proactively monitor your IT environment and fix issues before they arise. Even better, they will provide sound advice, recommendations, and guidance on how you can leverage technology to transform the way you do business.
What’s included in our Technology
Transformation Services
24/7 Help Desk
Remote & On-site Support
Emergency Support
Network Monitoring
Software Updates
Backup and Recovery
Total Support Services
Flat Fee Worry Free IT Support
System Monitoring Essentials
- AI-based anti-virus
- DNS web filtering
- Email spam filtering
- 24/7 network monitoring and server operating systems monitoring
- Security patching & PC performance optimization
Systems Administration
- Administration of Microsoft Office 365, Azure and associated licenses
- Virtual / physical server management
- Firewall and network monitoring and management
- IT vendor liaison
- IT asset tracking and lifecycle management
- Monitoring and management of data backup systems
IT Strategy*
- Comprehensive technical assessment
- Technology roadmap and IT risk remediation options
- Network overview and documentation
- Business continuity and disaster recovery plan
*Projects not included in monthly support cost
Unlimited End User, Network and Infrastructure Support Services
- 24/7 LIVE Desk remote support services
- After-hours, weekends and bank holidays included
- Onsite support services included as needed
- Service level agreement includes guaranteed response times
Dedicated Team
- Account Manager
- Lead Technical Consultant
Find the best 
MSSP plan
for your business
MSSP plan
Foundation
From £10.45 user/month
- Cyber essentials and Compliance as a Service
- ERGOS EDR (Endpoint Detection Response)
Monitor
From £20.41 user/month
- Dark web monitoring
- User awareness training and phishing campaigns
- Regular vulnerability scanning and pen testing
Advanced
From £39.15 user/month
- Cyber essentials and Compliance as a Service
- ERGOS MDR (Managed Detection Response)
- Dark web monitoring
- User awareness training and phishing campaigns
- Patch management
- Server back up
- End point back up
- BCP/DR (Business Continuity/Disaster Recovery) planning and testing
- Web filtering
- Single sign-on
- MS Defender cloud management
Enterprise
Price on application
- Cyber essentials and Compliance as a Service
- Cyber Essentials Plus certification
- ERGOS MDR (Managed Detection Response)
- Dark web monitoring
- User awareness training and phishing campaigns
- Patch management
- Server back up
- End point back up
- BCP/DR (Business Continuity/Disaster Recovery) planning and testing
- Web filtering
- Single sign-on
- MS Defender cloud management
- Support and incident management from ERGOS SOC (Security Operations Centre)
- Regular SOC team meetings
- SIEM (Security information and event management)
- Regular vulnerability scanning and pen testing
- Cyber incident response planning
The smart approach to IT management
The benefits of Technology Transformation Services are clear:
Predictable monthly costs
Reduced labour expenses
Enhanced security
Improved productivity
Better collaboration
Cloud Solutions
Critical infrastructure and productivity-boosting apps for streamlined operations and enhanced collaboration
Cybersecurity
ERGOS SHIELD Managed security solutions that keep your data safe and business reputation intact
Data Services
Detailed analytics and accurate forecasts for better decision-making