Managed IT Services

Outsourcing your technology services to ERGOS gives you a team of IT specialists at your service

Proactive IT management and on-demand support

No two businesses have the same IT requirements. That’s why ERGOS offers a range of Managed IT Services and support plans that are flexible enough to meet any support needs. While we offer options that include only 24/7 infrastructure monitoring and maintenance services, most clients opt for our full Managed IT Services and Solutions, available through our various Technology Transformation Services plans.

We can completely take over your IT management or augment and extend your team, complementing your internal IT staff by offloading some of their day-to-day operations so they’re free to focus on other important areas of your business.

Extensive expertise in Managed IT Services

ERGOS has been delivering high-performing technology solutions and prompt, professional Managed IT Services and support with a laser-like focus on our clients’ success. Partnering with us means our technicians will proactively monitor your IT environment and fix issues before they arise. Even better, they will provide sound advice, recommendations, and guidance on how you can leverage technology to transform the way you do business.

What’s included in our Technology
Transformation Services

24/7 Help Desk

Our technicians are always available to help with your IT issues

Remote & On-site Support

We can troubleshoot problems remotely or come to your location when needed

Emergency Support

Urgent support requests will be responded within 1 hour, guaranteed

Network Monitoring

We work around the clock to monitor your systems and preemptively resolve issues

Software Updates

Get peace of mind knowing your applications are always up to date and working as expected

Backup and Recovery

We regularly back up your data to ensure your business continuity in the event of a disaster

Total Support Services

System Monitoring Essentials

AI-based anti-virus
DNS web filtering
Email spam filtering
24/7 network monitoring and server operating systems monitoring
Security patching & PC performance optimization

Unlimited End User, Network and Infrastructure Support Services

24/7 LIVE Desk remote support services
After-hours, weekends and bank holidays included
Onsite support services included as needed
Service level agreement includes guaranteed response times

Systems Administration

Administration of Microsoft Office 365, Azure and associated licenses
Virtual / physical server management
Firewall and network monitoring and management
IT vendor liaison
IT asset tracking and lifecycle management
Monitoring and management of data backup systems

Dedicated Team

Account Manager
Lead Technical Consultant

IT Strategy*

Comprehensive technical assessment
Technology roadmap and IT risk remediation options
Network overview and documentation
Business continuity and disaster recovery plan

*Projects not included in monthly support cost

System Monitoring Essentials

AI-based anti-virus
DNS web filtering
Email spam filtering
24/7 network monitoring and server operating systems monitoring
Security patching & PC performance optimization

Unlimited End User, Network and Infrastructure Support Services

24/7 LIVE Desk remote support services
Remote after-hours, weekends and bank holidays included
Onsite support services available (billed hourly)
Service level agreement includes guaranteed response times

Systems Administration

Administration of Microsoft Office 365, Azure
Virtual / physical server management
Firewall and network monitoring and management
IT vendor liaison
IT asset tracking and lifecycle management
Monitoring and management of data backup systems

System Monitoring Essentials (per device basis)

AI-based anti-virus
DNS web filtering
Email spam filtering
24/7 network monitoring and server operating systems monitoring
Security patching & PC performance optimization

End User, Network and Infrastructure Support Services (billed by the hour)

24/7 LIVE Desk remote support services (billed in 15 minute increments)
Remote after-hours, weekends and bank holidays support (billed hourly)
Service level agreement includes Guaranteed response times

ERGOS SHIELD Managed Security

IT Support

Antivirus/ Anti-Malware

All the benefits of Standard, plus:

Multi Factor Authentication
Email Phishing /Spoofing / Spam Protection
Web Content Filtering
Cybersecurity Risk Assessment

8am-6pm Local Time M-F. Additional hours at discounted rate of $125 / hour
Associated Microsoft and Security Licensing Billed Separately

All the benefits of Advanced, plus:

Single Sign On Deployment
Security Incident Response
AI Threat Intelligence and Response
End User Security Awareness Training
Disk Encryption / Data Protection
Network Security Auditing & Management
Identity Management + Conditional Access
Endpoint Detect and Response (EDR)
ERGOS SHIELD Score

The smart approach to IT management

Technology Transformation Services from ERGOS allow you to focus on your business instead of IT challenges. We’ll help you to understand the importance of Managed IT Services, become an extension of your team, handling equipment maintenance, strengthening security, addressing issues proactively, resolving problems as they arise, and helping you plan for future growth.