Business Technology Success Scorecard - ERGOS Technology Partners

The purpose of this scorecard is to determine the overall health of your organization’s technology infrastructure. Read through each section and score each question using the following scale.

This Statement is Completely True = 2 points
This Statement is True but Requires Improvement = 1 point
This Statement is Not True = 0 points

"*" indicates required fields

Infrastructure

My organization maintains an inventory of all IT devices and have have implemented a sustainable hardware refresh cycle to ensure all devices remain vendor supported.*

My IT team works proactively to monitor our server infrastructure for failures and performance issues so that 'business affecting' incidents can be prevented.*

My organization has a properly segmented corporate network and our IT team proactively monitors the network for quality of service issues.*

My IT team has a patching policy to ensure regular security patches and updates are installed across my technology infrastructure.*

My organization receives regular response and resolution time reports from our IT team and the results are meeting my organization's expectations.*

Cybersecurity

I am confident that my organization has the proper cybersecurity solutions deployed to protect employees and corporate data from attacks such as phishing and ransomware.*

My organisation engages with all employees delivering awareness and security training to identify ransomware, phishing and social engineering attacks coming from email, instant messaging and web sites.*

The level of cybersecurity insurance carried by my organisation is adequate to protect the organization, clients & stakeholders from financial loss.*

All organization IT systems and devices that contain Personally Identifiable Information (PII) or sensitive company information (IP) are encrypted to protect against loss or theft.*

My organization uses Single Sign On and Multi-Factor Authentication across all devices and critical line of business applications.*

Business Strategy

My organization views technology as an investment, not a cost, and we implement best practices when recommended by our IT team.*

Our IT team perform a regular Technology Business Review alignment processes to identify areas of our technology infrastructure that do not meet best practices or align with our goals.*

We meet regularly with our IT team to asses risk, discuss strategy and perform IT budget planning for our organization.*

We have a clear process for making IT related decisions in our organization, a project plan is agreed upon before implementation and communication within our organization is clear and consistent.*

My IT team regularly communicate how advances in technology, which increase security, employee productivity and give our organization an edge over competitors, to the management team.*

Disaster Planning

We regularly review our Back Up and Disaster Recovery strategy with our IT team and we adhere to a documented process for backup frequency, retention and storage locations.*

Our IT team performs regular recovery testing and we have clear availability objectives for restoring critical systems and data.*

We understand how our technology infrastructure supports our key business processes and we have calculated our costs of technology infrastructure downtime.*

We have a well-defined disaster response team with clearly defined roles, responsibilities and communication protocols.*

We are confident that our organization has the proper systems, plans and personnel in place to meet our organization’s expectations for disaster and data recovery.*

Software & Compliance

Our organization’s software licensing is current and we are confident that we would pass an audit.*

Our server, workstation & mobile device operating systems are not "End of Life" and are actively supported by the software manufacturer.*

Our critical line of business applications maintain active support contracts and my IT team work directly with the relevant vendors to support those applications.*

Our organization has an approved application list and my IT team monitors for, evaluates and removes unauthorised applications.*

We know that our organization is meeting relevant regulatory compliance standards such as GDPR, PCI DSS, or FCA rules.*

Phone

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Business Strategy

Disaster Planning

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