Communication Services to Keep Your Business Connected
Transform your business telephony with enterprise-grade cloud solutions.
What Cloud Communication Means for UK Businesses
Communication in business has evolved beyond traditional phone lines. Cloud-based telephony and contact centre solutions offer the flexibility, reliability and innovation that modern organisations need to thrive in today’s hybrid working environment.
By moving to the cloud, you’re enabling your team to work from anywhere, on any device, whilst maintaining professional-grade call quality and advanced features. With the PSTN switch-off approaching, cloud communication isn’t just an upgrade – it’s essential for business continuity and growth.
The ERGOS Approach to Cloud Telephony and Contact Centres
We deliver tailored communication solutions built on industry-leading platforms from trusted partners. Our expertise spans a simple phone system through to sophisticated multi-site contact centre deployments, ensuring you get the right solution at the right scale.
Whether you need seamless collaboration tools, AI-powered intelligence, or robust omnichannel customer engagement, we guide you through every step – from initial consultation and design through to implementation and ongoing support. Our approach ensures minimal disruption whilst maximising the benefits of modern cloud communication.
Cloud Telephony Solutions
Enterprise-grade phone systems that work wherever your team works.
- Crystal-clear voice quality on any device
- Seamless Microsoft Teams integration
- Video meetings and instant messaging
- Mobile apps for iOS and Android
- Hot-desking and flexible working features
- 99.9% uptime guarantee
Contact Centre Platforms
Transform customer engagement with intelligent omnichannel solutions.
- Voice, email, chat and social media integration
- Intelligent call routing and queuing
- Real-time analytics and reporting
- Quality management and call recording
- Workforce management tools
- Scalable from 5 to 5,000+ agents
AI-Powered Features
Harness artificial intelligence to work smarter and faster.
- Automatic call transcription and summaries
- Voicemail-to-text conversion
- Intelligent virtual assistants and chatbots
- Sentiment analysis and insights
- Automated task creation from conversations
- Searchable call history and archives
Business Continuity
Keep your business connected with resilient, always-on infrastructure.
- Geo-redundant data centres
- Automatic failover and call forwarding
- 4G and 5G backup connectivity options
- Disaster recovery as standard
- UK and European data hosting
- GDPR-compliant and secure
Legacy System Support
Protect your existing investment whilst transitioning to the cloud.
- SIP trunking for on-premise systems
- Hybrid cloud and on-premise deployments
- Number porting and migration services
- Phased rollout options
- Integration with existing infrastructure
- Training and change management support
Productivity Integration
Connect your communication tools with the applications you use daily.
- 300+ business application integrations
- CRM system connectivity (Salesforce, HubSpot, etc.)
- Microsoft 365 and Google Workspace integration
- API access for custom development
- Single sign-on (SSO) support
- Unified admin portals
Our Communications Expertise Matches our Commitment to You
Our dedication to delivering best-in-class communication solutions is backed by partnerships with certified, award-winning providers who meet the highest industry standards for security, reliability and innovation.
Cloud Communication – FAQs
Which cloud communication solution is right for my business?
The right solution depends on your business size, requirements and existing infrastructure. We conduct a thorough assessment of your needs and recommend the platform that best fits your priorities—whether that’s Microsoft Teams integration, AI capabilities, contact centre features, or cost efficiency.
Can I keep my existing phone numbers?
Absolutely. We manage the complete number porting process to ensure your existing phone numbers transfer seamlessly to your new cloud system with minimal disruption to your business operations.
What happens if my internet connection goes down?
Cloud phone systems include built-in resilience features such as automatic call forwarding to mobile phones, 4G/5G failover options, and the ability to use mobile apps on cellular data. We design solutions with redundant connectivity and disaster recovery capabilities to ensure business continuity.
Do you provide training and ongoing support?
Yes, comprehensive support is included. We provide user training, administrator training, documentation, troubleshooting assistance, and regular system reviews. Our support team is available to ensure your communication system continues to meet your evolving business needs.
Is cloud telephony secure and compliant?
Security is paramount in all our solutions. Our platforms feature end-to-end encryption, geo-redundant data centres, GDPR compliance, ISO 27001 certification, and regular security audits. Data is hosted in UK and European data centres to ensure compliance with data protection regulations.
Discover the other ways ERGOS’s IT Consulting can support you.