Who are ERGOS Technologies Limited? 

From IT Genie to global MSP 

In the world of managed IT services, few stories are quite as interesting as that of ERGOS Technologies Limited. Based in Crawley, West Sussex (next to Gatwick Airport on the dynamic Manor Royal Business Park), this is a company that’s grown through entrepreneurial vision, smart partnerships, and a genuine understanding of what businesses need from their IT. It’s a story worth telling. 

The early days: IT Genie’s foundation 

The ERGOS Technologies Limited story in the UK begins with IT Genie, founded in 2007 by Gino Choucair. Officially incorporated as IT Genie on 8 March 2007, the company set out with a clear mission: to provide managed IT services that actually made sense for businesses, including a same hour guaranteed on-site response. 

From the start, Gino saw IT Genie as something more than just another IT support firm. His approach was refreshingly straightforward: focus on what businesses actually care about. As Gino described it, the company wasn’t just there to “make your computers work” but to deliver “COST SAVINGS, EFFICIENCY and peace of mind (SECURITY).” This business-first perspective struck a chord with companies who were tired of IT jargon and wanted partners who understood what they were trying to achieve. 

The leadership of Gino Choucair

Gino Choucair brought international business experience to IT Genie that shaped everything the company would become. A graduate of Georgetown University McDonough School of Business, where he earned a bachelor’s degree in international business between 1990 and 1994, Gino had already founded and led several successful ventures before establishing IT Genie.  

His entrepreneurial journey included founding Cell One SARL in 1994, co-founding Tracton One SARL in 1995, and co-founding Simplytrading Holdings PLC in 1998. By 2004, he’d launched additional ventures including British Bulgarian Developers Ltd and 10X Technology Holdings Ltd. This diverse background in technology, telecommunications, and international business gave him a unique perspective on how to build and scale an IT services company. 

As CEO of IT Genie, Choucair established a company culture focused on really understanding client businesses and delivering results you could measure. His approach included conducting comprehensive IT system assessments and positioning the company as a strategic partner rather than just a service provider. This philosophy would prove crucial in the company’s growth and eventual merger. 

The Oncore IT connection 

While IT Genie was establishing itself in the UK market, across the Atlantic, ERGOS Technology Partners was building a strong presence in the United States. Founded in Houston, Texas in 1997 by a school and family friend of Gino Choucair, ERGOS US had grown into a market-leading managed service and cloud solution provider. By 2016, ERGOS US was ready to expand internationally. 

In 2016, ERGOS US acquired Oncore IT, a London-based managed service and cloud platform provider that had been founded in 2004. Oncore IT specialised in delivering business-critical systems and IT infrastructure from secure data centres in London and Amsterdam, with clients that included major players in legal, financial, and professional services sectors. This acquisition gave ERGOS US a solid foundation in the United Kingdom market and established what would become known as ERGOS UK. 

The acquisition of Oncore IT was strategic for ERGOS, providing immediate access to the UK market with an established client base and proven service delivery. Oncore continued to operate and grow under the ERGOS umbrella, even acquiring other companies such as Fuse Technologies in 2019 to expand its unified communications capabilities. 

The merger: IT Genie becomes ERGOS 

For several years, both IT Genie and ERGOS UK (the former Oncore IT) operated as successful but separate entities in the UK managed services market. However, by 2023, the opportunity for something bigger became clear. 

On 1 October 2023, IT Genie officially rebranded and merged with ERGOS UK to become ERGOS Technologies Limited. This merger brought together two complementary organisations under one unified brand, combining IT Genie’s entrepreneurial approach and client relationships with ERGOS UK’s established infrastructure and international backing. 

In announcing the merger, Gino Choucair emphasised the continuity and expansion that the new structure would provide. He remained as CEO and equal owner, ensuring that the company’s founding vision and leadership would continue. The merged entity initially established two offices in Crawley and London, expanding its geographic reach and service capabilities. 

For clients of both organisations, the merger meant access to a broader range of services, more technical resources, and the backing of a truly international managed service provider. The company committed to maintaining its flagship offering of free cybersecurity assessments to UK businesses, a service that had become a cornerstone of how it builds relationships with clients. 

The relationship with ERGOS US 

Understanding ERGOS Technologies Limited means understanding its relationship with its American sister, ERGOS Technology Partners (www.ergos.com). This connection is more than just ownership; it’s a partnership that brings together resources, expertise, and capabilities from both sides of the Atlantic. 

ERGOS US was founded in Houston, Texas in 1997 and has grown into a substantial managed service provider with multiple locations across the United States including Houston, Austin, San Antonio, Dallas, Midland, and offices in New Jersey. The company has also established operations in Dubai and other international locations, creating a truly global footprint. ERGOS US has been recognised on the Inc. 5000 list of fastest-growing companies in America nine times since 2008, demonstrating consistent growth and market success. 

The connection between ERGOS UK and ERGOS US provides several practical advantages. UK clients gain access to a network of over 350 IT professionals across 27 global locations, providing truly 24/7/365 support with local knowledge in multiple time zones. The shared expertise in cybersecurity, cloud solutions, compliance, and emerging technologies like AI means that innovations and best practices can flow between the US and UK operations. 

The relationship is structured so that while ERGOS UK maintains its local identity and leadership under Gino Choucair, it benefits from the resources, purchasing power, and technical expertise of the broader ERGOS organisation. This structure allows the UK operation to compete for larger contracts while maintaining the personalised service and responsiveness that characterised IT Genie in its early days, underpinned by our Cyber Essentials, ISO 9001, ISO 14001, and ISO 27001 certifications – giving clients confidence in our quality, environmental, and security standards 

What ERGOS Technologies Limited does 

Today, ERGOS Technologies Limited operates as a comprehensive managed IT service provider serving businesses across the United Kingdom and Europe. The company’s service portfolio has evolved significantly from its IT Genie days, now encompassing everything businesses need from their IT. 

Core services 

Managed IT services form the foundation of what ERGOS offers. This includes complete IT infrastructure management, from helpdesk support to on-site and remote assistance. The company promises that you’ll speak to a human within five rings and have someone working on your issue within 30 minutes – a natural evolution of Gino’s original promise of a guaranteed same-hour on-site response, now adapted for the remote-first era we operate in. With over 95% customer satisfaction, the company backs its service quality with a guarantee of six months free service for new clients switching to ERGOS. 

Cybersecurity represents a major focus area. ERGOS offers comprehensive security solutions including free cybersecurity assessments, managed security services, and their proprietary ERGOS Shield service. In an era where cyber threats continue to evolve and intensify, the company positions itself as a partner that understands both the technical and business sides of security. 

Cloud solutions encompass migration, management, and optimisation of cloud infrastructure. The company works with major platforms including Microsoft Azure and Office 365, helping businesses get the agility and scalability that cloud computing enables. Their data centre partnerships ensure high availability and performance for client workloads. 

IT compliance services help businesses navigate the complex regulatory landscape of modern business. Whether dealing with GDPR, industry-specific regulations, or cybersecurity frameworks like Cyber Essentials, ERGOS provides the expertise and processes to help organisations remain compliant while focusing on their core business. 

IT consulting services include strategic technology planning, digital transformation initiatives, AI for business applications, and data analytics. The company positions itself not just as a service provider but as a strategic partner helping businesses leverage technology for competitive advantage. 

Communication services focus on enabling seamless collaboration and connectivity across organisations. ERGOS provides solutions including Microsoft Teams Voice, integrated contact centre functionality, and AI-enhanced communication tools. By combining voice, video, chat, and intelligent automation, the company helps businesses improve responsiveness, streamline workflows, and deliver better experiences for both staff and customers. These services are designed to integrate with existing IT infrastructure, ensuring that communication works as efficiently and securely as the rest of the business systems. 

AI for business from ERGOS help businesses turn artificial intelligence into real, measurable value. The team identifies where AI can save time, reduce costs, or enhance decision-making, then designs tailored solutions – from automating repetitive tasks to improving data accuracy and streamlining workflows. Whether it’s invoice capture, purchase-order matching, AI-driven order assistants or image-based stock tools, ERGOS builds systems that make your operations smarter and more efficient. The focus is always on augmenting human work, enabling faster decisions, higher productivity, and a genuine competitive advantage.

Industry specialisation 

ERGOS has developed particular expertise in serving several key sectors. Their client portfolio includes businesses in legal services, financial services, healthcare, professional services, and logistics. Each of these sectors has specific compliance requirements, security needs, and operational constraints that ERGOS has learned to address effectively. 

• Notable clients include a Healthcare Group, which required managing highly sensitive patient data with appropriate security and compliance measures.  

• A corporate and specialist medical accountancy firm, benefited from cloud migration services that enabled better collaboration and client service.  

• An actuarial consultancy, required high-performance computing capabilities that ERGOS delivered reliably.  

• A multi-channel logistics and distribution business has used ERGOS as a partner in navigating the IT challenges of business growth and expansion through acquisition. 

• A multi-national shipping company with their own internal global IT team, use us for onsite presence to help them get the best out of their own teams. 

The ERGOS approach 

What distinguishes ERGOS in the managed services market is how it approaches client relationships. The company emphasises becoming an insider to client businesses, understanding their operations, challenges, and objectives deeply enough to provide genuinely strategic guidance. This approach traces directly back to Gino Choucair’s founding vision for IT Genie of delivering business value, not just technical functionality. 

The company offers flexible engagement models, from complete outsourced IT departments to co-managed services that augment existing in-house teams. For organisations with established IT teams, ERGOS provides additional capacity and specialised expertise in areas like cybersecurity, compliance, and automation. For businesses without dedicated IT staff, ERGOS can function as a complete IT department. 

Looking forward 

ERGOS Technologies Limited stands today as proof of what happens when entrepreneurial vision meets strategic partnerships and genuine client focus. From its origins as IT Genie in 2007 to its current position as part of a global managed service provider, the company has maintained its focus on delivering measurable business value to clients of all sizes. 

The merger of IT Genie with ERGOS UK in 2023 created an entity that combines local knowledge and relationships with global resources and capabilities. Under Gino Choucair’s continued leadership, the UK operation maintains the entrepreneurial spirit and client-focused approach that characterised IT Genie while leveraging the technical expertise, purchasing power, and geographic reach of the broader ERGOS organisation. 

As businesses face increasingly complex technology challenges – from cybersecurity threats to regulatory compliance, from cloud migration to AI adoption – ERGOS Technologies Limited is positioned to guide UK businesses through these challenges. The company’s commitment to understanding client businesses deeply, providing responsive support, and delivering measurable outcomes continues to drive its growth and success. 

With an office in Crawley, access to over 27 global locations, and over 325 IT professionals worldwide, ERGOS Technologies Limited shows how a UK-based managed service provider can compete effectively by combining local presence with global scale. The story of IT Genie’s transformation into ERGOS illustrates both the opportunities and challenges in the modern IT services market and provides a clear example of building technology partnerships that genuinely drive business success.