Reliable IT Support for Busy Teams
Our IT support and services take away the stress of managing your IT.
Managing all your IT requirements
We provide a fully outsourced IT team to manage all your IT requirements, whether that’s setting up new devices, onboarding new staff members with the IT they need to fulfil their job, or helping to fix a printer that’s not working properly.
If you use IT, we are here to support you.
Why IT Support from ERGOS doesn’t feel stressful
Your IT shouldn’t feel stressful. ERGOS’s IT support makes sure that it doesn’t.
We make sure that everything works, without you having to think about it.
Expertise
Our experts are trained to manage and support all your IT requirements. Whether it’s a forgotten password or a full-blown IT emergency, we’re here to help you.
We employ a team of dedicated professionals working tirelessly to exceed your expectations, from technical experts who specialise in managing and implementing complex IT projects, through to our Service Desk and Cybersecurity Team who provide responsive, rapid and reliable support to you whenever an IT issue arises.
Speed
One of the biggest headaches of IT management is how long it takes to resolve issues. We provide you with two service level promises to alleviate that:
- If you ever need to call our helpdesk, we will answer your call with five rings
- We provide a 30-minute service level agreement (SLA), so that if anything goes wrong, it’s fixed quicky.
The advanced remote access tools that we deploy allow our team to fix almost any issue from our help desk in a matter of minutes.
Price
We even take away the stress of IT costs by offering you six months of free IT support. All you need to do is sign up to a three-year contract and you get your first six months for free and we even give you the option to walk away completely free of charge at that point.
If you only want to sign up for a year, then we will give you one month of free IT support, with a three-month break clause.
Quick Resolutions
Powerful remote access tools mean we can fix most issues fast without a visit.
Unlimited Support
We’re dedicated to your success no matter how many problems we have to fix.
Knowledgeable, Friendly Technicians
Our seasoned support staff understand your frustration and are experts at jargon-free explanations.
Resources to give you IT peace of mind
Find out more about the IT support and services that you can take advantage of.
Read our blog
Our expert team talks about IT Support Services and how you can benefit.
Cloud Solutions
You could save time and money moving your business to the cloud – and if you’re already there, then save money and stress by letting ERGOS manage it for you.
Managed IT Services
Buying and integrating new IT products and solutions for your business can be a nerve-wracking process, ERGOS can remove that worry for you.
IT Support Services – FAQs
What’s included in your IT support service?
You get day‑to‑day technical help, proactive monitoring, patching, device management, remote and onsite support, and ongoing guidance to keep everything running smoothly.
Do you offer 24/7 support?
Yes – we provide round‑the‑clock monitoring and support, including evenings, weekends, and bank holidays.
How fast do you respond when something goes wrong?
We work to strict SLAs and prioritise critical issues. Most problems are fixed remotely within minutes, and we can send an engineer onsite when needed.
Can you support both office‑based and remote teams?
Absolutely. We support hybrid workforces across the UK, ensuring secure access, device management, and seamless collaboration wherever your people work.
What does onboarding look like?
We carry out a full IT audit, document your environment, stabilise any issues, and create a smooth handover plan so everything transitions without disruption.